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Stanbic Bank Zimbabwe FAQs

Stanbic Bank Zimbabwe FAQs

Stanbic Bank Zimbabwe FAQs

How to Register for Stanbic Online Banking 

Have you registered for internet banking but are unsure what to do next? If you have an internet connection, open your preferred browser and navigate to our internet banking website at www.stanbicbank.co.zw. From there, click the “Internet Banking” option.

Once you have accessed the internet banking page, enter your user ID, and password, and answer three security questions. After completing these steps, you can access your accounts through the internet banking platform.

Does Stanbic bank offer Livestock Insurance in Zimbabwe?

Did you know that we provide livestock insurance? Don’t hesitate to contact us today at +2632427594 Ext 4621, 4618, 4619 and learn more about our livestock insurance offerings.

Stanbic mobile banking zimbabwe 

Blue 247 puts mobile banking at your fingertips. It’s easy to sign up – just visit your nearest branch, complete a form, and once your account is activated, you’ll receive an SMS notification.

After setting your pin number, you can start enjoying the convenience of banking in the palm of your hand!

How to pay  for Dstv using Blue247 

Experience the ultimate convenience with Stanbic Bank. With Blue247, you can pay for your DStv subscription from the comfort of your own home. All you need to do is dial *247# today!

What is the maximum amount that I am allowed to withdraw from Stanbic Bank Zimbabwe?

NB: The daily limits are US$1,000 on ATM & US$10,000 on POS or equivalent. act on Local or International POS machines and ATMs.

What is KRA  eTIMS ? – Who should onboard eTIMS?

What is KRA  eTIMS?
What is KRA  eTIMS ? –

The current Tax Invoice Management System (TIMS) is a device-oriented solution that mandates VAT-registered businesses to use Electronic Tax Registers (ETR) machines or control units to transmit invoices through their billing system. However, the recently launched eTIMS offers an advanced software solution to meet the compliance needs of taxpayers. Unlike TIMS, eTIMS offers greater technological convenience as it can be accessed via electronic devices such as computers and mobile phone apps, making it more user-friendly, flexible and accessible for businesses.

By upgrading to eTIMS, businesses will no longer require physical devices to generate invoices, thereby making the process more seamless and cost-effective. The flexibility and user-friendliness of the system will also enable businesses to enhance their compliance with tax regulations. Overall, eTIMS is an important upgrade to the existing tax management system and is expected to improve the efficiency and convenience of tax management for businesses in Kenya.

What happens to existing ETR Devices?

Those who currently use the TIMS ETR devices will still be able to use them until they are advised to fully migrate to eTIMS. The introduction of eTIMS will be a gradual process, implemented in phases with continuous engagement with taxpayers throughout the transition.

This phased approach ensures that taxpayers have sufficient time to familiarize themselves with the new system and migrate smoothly to eTIMS. It also ensures that the transition does not cause any major disruptions to their business operations.

Why should I adopt eTIMS ?

The primary goal of eTIMS is to reduce compliance costs for VAT-registered businesses in Kenya. By integrating with the eTIMS system, businesses can benefit from real-time invoice transmission, which provides greater accuracy in tax invoice declarations and reconciliation between filed returns and payments. Additionally, the system eliminates the need for businesses to purchase multiple hardware devices, further reducing their expenses.

Who should onboard eTIMS ?
  • Taxpayers who are yet to be onboarded to the TIMS ETR devices
  • Taxpayers dealing with bulk invoicing and experiencing capacity or performance issues with invoice transmission
  • VAT-registered taxpayers facing difficulties integrating with the TIMS ETR devices.

https://youtu.be/eoXpmJle6eM

 

Kenya Digital Services Tax – How it Works

 

 

KPLC – Frequently Asked Questions

KPLC - Frequently Asked Questions

KPLC – Frequently Asked Questions

Kenya Power and Lighting Company (KPLC) is the leading electric power transmission and distribution company in Kenya. Here are some frequently asked questions about KPLC:

KPlC Meter Blocked?

After purchasing tokens, you received a message stating that “Dear Customer, Mtr: 12367899999 is blocked. Kindly contact KPLC Customer Care on 97771 for assistance.” This message means that the meter number associated with your account has been blocked by the Kenya Power and Lighting Company (KPLC). This may have occurred due to an outstanding balance or some other issue with your account.

To resolve this issue, you should contact the KPLC Customer Care team at the number provided (97771) and explain the situation to them. They will be able to assist you in unblocking the meter number and ensuring that your account is up to date.


How do I retrieve a deleted KPLC token text?

 

If you have accidentally deleted a KPLC text message, you can retrieve it by following these steps:
To get tokens, you can dial *977#OK, or you can directly contact KPLC customer care on 0703070707 (charges may apply)

How to request a refund from kplc ?

If you have mistakenly loaded your electricity units to the wrong meter number, you can request a refund or have the tokens transferred to your correct account by following these steps:
  • Contact the KPLC customer care team through their official channels (phone, email, social media) and explain the situation to them.
  • Provide them with your account details such as your meter number, account number, and registered phone number.
  • Provide them with the details of the transaction, such as the date, amount, and incorrect meter number that the tokens were loaded onto.
  • Request for a refund or for the tokens to be transferred to your correct account.
  • The KPLC customer care team will initiate the process of refunding the amount or transferring the tokens to your correct account. Note that the process of refund or token transfer may take some time to complete, and it is important to be patient and follow up on the progress. Additionally, it is important to ensure that you provide accurate and up-to-date information to facilitate a smooth and speedy process.
 
How do I buy Tokens via Mobile?
The following are the authorized channels for payment of Kenya Power tokens:
  • For prepaid meters, payment can be made through M-PESA Paybill number 888880.
  • For postpaid meters, payment can be made through M-PESA Paybill number 888880 or authorized banks.

It is important to note that these are the only authorized channels for payment of Kenya Power tokens. Any other channels may be fraudulent and should be avoided.

I received a BYPASS error message on my token and the power is off. What steps should I take?

 
Kindly contact Kplc customer care or visit the Nearest Kplc offices to acquire a tamper code to key in on the meter.

NHIF – Frequently Asked Questions

NHIF - Frequently Asked Questions

NHIF – Frequently Asked Questions

Below are some frequently asked questions (FAQs) that can assist you in comprehending NHIF services, the financial obligations required, and the procedures to guarantee that your family is adequately insured.

How to add your child or children to your NHIF account?

please visit a nearby NHIF office or Huduma center with a copy of your ID, the child’s birth notification (if the child is between 0-6 months old), or a copy of their birth certificate (if the child is 6 months or older), and a passport-sized photo.

If my daughter left her child with me, can I utilize my grandson’s birth certificate to add her to my NHIF card?

Please keep in mind that you will need to provide legal documentation to demonstrate that you are the lawful guardian.

I have been making NHIF payments that include coverage for my children. However, my daughter has recently acquired an ID and is enrolling in college. Does her coverage still apply?

Please be advised that children who are still attending school will be covered up to the age of 24 years.

I would like to include my spouse and child on my NHIF card. Could you please guide me on how to do it online?

To add your spouse and child to your NHIF card, please visit the nearest NHIF office or Huduma Center with the following documents: your ID copy, your spouse’s ID copy, a copy of your marriage certificate, or a sworn affidavit if you don’t have one. Additionally, provide a copy of your children’s birth certificates or birth notification if they are between 0-6 months old, along with passport-sized photos for all dependents.

 

Could you please provide me with the procedure for adding my wife to my NHIF card?

To add your wife to your NHIF card, visit the nearest NHIF office with either a copy of your marriage certificate or a sworn affidavit for the amendment to be processed.

What are the late payment penalties for NHIF?

The penalty for late payment of NHIF contributions is 50% of the outstanding amount. This means that if you fail to pay your monthly contributions of Ksh 500 on time, you will be required to pay Ksh 750, which includes the outstanding amount and a penalty fee of Ksh 250.

It is crucial to note that failure to pay the monthly contributions within six months will result in the de-registration of the member. This means that the member will have to re-apply for membership, and all the waiting periods will apply again.

To avoid late payment penalties and de-registration, members are encouraged to make timely payments of their NHIF contributions. Additionally, NHIF has provided various payment channels, including M-PESA, bank deposits, and bank transfers, to make it easier for members to pay their contributions on time.

How to make NHIF Payments Via Mpesa?

There are two options for paying your monthly NHIF subscriptions: via MPESA or through a bank. If you are self-employed, you can pay using the NHIF MPESA paybill number 200222, following these steps:

  1. Access your MPESA menu and select Lipa na M-PESA.
  2. Choose Pay Bill and input Business no (200222).
  3. Select Account no and input the contributor’s National ID Number.
  4. Input the amount (KES 500.00 per month).
  5. Enter your MPESA Pin.
  6. Verify that all the details are correct, and then press OK.
  7. You will receive an immediate confirmation SMS from MPESA, although it may take 2 to 3 days for the payment to reflect.

Alternatively, you can pay through any of NHIF’s four bank accounts at National Bank, Co-operative Bank, KCB Bank, and Equity Bank. Use your MEMBERSHIP NUMBER when making the payment, and it will reflect immediately in NHIF’s system.

 

Frequently asked questions (FAQs) about Stanbic Bank Kenya

How to Deposit Money to Stanbic bank account via M-Pesa Paybill?

Frequently asked questions (FAQs) about Stanbic Bank Kenya

  1. What services does Stanbic Bank Kenya offer?

  • Stanbic Bank Kenya offers a range of financial services including personal banking, business banking, investment banking, wealth management, and bancassurance.
  1. How can I open a bank account with Stanbic Bank Kenya?
  • You can visit any Stanbic Bank Kenya branch with your national ID card or passport, proof of address, and a minimum opening deposit to open an account.
  1. What are the requirements for getting a loan from Stanbic Bank Kenya?
  • The requirements for getting a loan from Stanbic Bank Kenya may vary depending on the type of loan you are applying for. However, generally, you will need to provide proof of income, proof of employment, and collateral if required.
  1. How can I access my Stanbic Bank Kenya account online?
  • You can access your Stanbic Bank Kenya account online by logging in to the bank’s online banking platform using your user ID and password.
  1. How can I contact Stanbic Bank Kenya’s customer care?
  • You can contact Stanbic Bank Kenya’s customer care through their toll-free number 0800 720 002 or through their email address customercare@stanbic.com.
  1. Does Stanbic Bank Kenya offer mobile banking services?
  • Yes, Stanbic Bank Kenya offers mobile banking services through its mobile banking app, Stanbic App, which allows you to perform a range of banking transactions on your mobile phone.
  1. How long does it take for a transfer from Stanbic Bank Kenya to another bank to reflect?
  • Transfers from Stanbic Bank Kenya to another bank may take up to two working days to reflect, depending on the recipient bank.
  1. Can I make international transfers with Stanbic Bank Kenya?
  • Yes, you can make international transfers with Stanbic Bank Kenya. However, you will need to provide the necessary documentation and comply with the bank’s foreign exchange regulations.

9. How To Send Money From Mpesa To Stanbic Bank Account?

Stanbic Bank Lipa na M-PESA PayBill Number 600100
10.

How does electronic tax invoicing work in Kenya ?

How does electronic tax invoicing work in Kenya ?

How does electronic tax invoicing work in Kenya ?

Q: When did the electronic tax invoice regulations become effective in Kenya, and who needs to comply with them?

A: The electronic tax invoice regulations were enacted on August 1, 2021, and are mandatory for all VAT-registered taxpayers in Kenya.

Q: How long do organizations have to comply with electronic tax invoicing? 

A: The Kenya Revenue Authority (KRA) provided a one-year transition period from August 1, 2021, to July 31, 2022. The deadline for compliance with TIMS (Tax Invoice Management System) was extended to November 30, 2022.

Q: Can taxpayers apply for an extension if they cannot comply with the regulations within a year? 

A: Yes, taxpayers who are unable to comply with the timelines given can apply for an extension to the Commissioner. The extension period should not exceed six months, according to the regulations.

Q: What is TIMS? 

A: TIMS (Tax Invoice Management System) is an upgraded version of the ETR (Electronic Tax Register) system introduced in 2005 to achieve VAT compliance and reduce VAT fraud. TIMS aims to standardize tax invoice generation and receipt, simplify tax return filing, and provide real-time invoice validation and continuous invoice data verification to prevent tax fraud. TIMS integrates seamlessly with trader systems such as Electronic Tax Register, Enterprise Resource Planning, Point of Sale systems, and iTax. It is also responsible for storing tax invoices and providing information on the validity of tax invoices by mandating invoice QR codes or tax checkers on the iTax portal.

Q: What are the criteria that taxpayers need to fulfil before applying for electronic tax invoicing? A: Before achieving compliance, taxpayers must fulfil the following conditions:

  • Be VAT-registered under the provisions of the VAT Act 2013
  • Own an invoicing system to transmit invoices to KRA
  • Have uninterrupted internet connectivity

Q: What are the mandatory fields in a tax invoice in Kenya?

A: Each invoice should contain the following mandatory fields:

  • Register the PIN of the user
  • Time and date
  • Serial number
  • Buyer’s PIN
  • Total gross amount
  • Total tax amount
  • Item code as prescribed by the Commissioner, according to the ACT
  • Description of items being sold
  • Quantity of supply
  • Unit of measurement
  • The tax rate charged on each item
  • Unique register identifier
  • Unique invoice identifier
  • QR code

Q: What happens when there is a change in the VAT rate in Kenya? 

A: ETR suppliers will update the tax register so that traders can see the changes.

Q: What happens if the internet connection gets disconnected? 

A: If the internet connection gets disconnected, the taxpayer can continue to use the tax register. Once internet connectivity is restored, the invoices stored in the tax register’s memory get transmitted to KRA.

Q: What should I do if there’s a tax register malfunction? 

A: The registered taxpayer is responsible for ensuring that the register is functional at all times and arranging for backup in case of power outages. In case the register stops working, the registered person must notify the Commissioner within 24 hours of malfunction. Furthermore, the transactions will be recorded by any alternate means prescribed by the Commissioner until the register is fixed and the entries are repeated into the register.

Q: Is it necessary to have an ETR even if the billing system is automated? 

A: Yes, it is necessary to have a compliant ETR despite having an automated billing system. Non-compliance with the VAT regulations is punishable in Kenya, and the taxpayer will attract penalties as per the rules specified in Section 63 of the VAT Act 2013. 

How does electronic tax invoicing work in Kenya ?

KRA – How to file returns using a P9 form

KRA - How to file returns using a P9 form

If you’re an employee in Kenya, filing tax returns using a P9 form is essential. However, many people find it confusing and time-consuming. Here are some key points to help you understand how to file returns using a P9 form:

  • Filing returns using P9 forms is mandatory for all employees in Kenya and must be done by June 30th each year. Failure to file on time attracts a penalty of 5% of the tax due or Ksh. 20,000.
  • A P9 form is a tax-deduction form that employers issue to their employees. It contains employees’ basic salary, benefits, allowances, pension contributions, gross pay, tax charges, and personal relief for the whole year.
  • To file returns using a P9 form, you need to log in to your iTax account on the KRA website, select your tax obligations, download the Income Tax Resident Individual form, fill in the relevant tabs, validate the data, upload the form, and download the KRA eReturn Acknowledgment Receipt.
  • If you are unemployed and have no source of income, you can file Nil Returns to avoid penalties. To do this, you need to log in to your iTax account, select the Returns menu, choose File Nil Returns, select your type of taxation and tax obligation, enter your details and the return period, complete the form, and submit it. You will then need to download the acknowledgment receipt.
  • Finally, it’s worth noting that a negative figure on your KRA returns means that you are due for a refund from KRA, while a positive figure means you owe KRA and need to pay.

In summary, it’s important to learn how to file returns using a P9 form if you’re an employee in Kenya. It’s also crucial to file Nil Returns if you’re unemployed. By following the steps outlined above, you can ensure that you file your returns accurately and avoid penalties.

How to File KRA Returns on your Phone

How to File KRA Returns on your Phone

In the past, filing for the Kenya Revenue Authority (KRA) was a stressful process, but with technological advancements, it has been computerized, and now you can file your returns using your phone. This process is easy to follow and can be done seamlessly with a mobile device. You no longer have to leave your home to file your returns as you can easily fill the form online, and the authority will receive it.

KRA M-Service

To file your KRA returns using your phone, you need to download the iTax mobile app , which you will use to follow through with the required process.

After downloading and installing the app, enter your KRA PIN, type in your iTax password, and click on the File Nil Returns button. Under the Income Tax Option, click on the Resident Individual, and your tax period will be auto-populated by the app. Click Submit, and a notification message will be sent to you to confirm the intention of Nil Returns. Once the process is done, you will receive another message confirming your process is confirmed.

You can also file other types of tax returns such as income tax, partnership, indirect, and corporate tax such as VAT using the iTax mobile app. After opening the app, log in with your PIN and password, tap on Return or e-Return from the navigation menu, click on File Return, select your desired type of tax, and enter your taxpayer PIN, and the applicable tax obligation. Then fill in the necessary information and click the submit button to finish all.

Once you have filed your tax return successfully, you can view it later by applying for it again, and your previous activities will be shown to you. You can also file for KRA returns using the P9 form, which is usually for employees who have transactions to declare in their salary from their employers. To use the P9 form, you need a KRA PIN and iTax password. Once you log in to your iTax mobile app, select the Returns tab, tap on the Tax Obligation, proceed to fill the Tax Resident Individual Form, and once you are done filling it, submit the file.

Please note that when filling in the P9 form, everything you are filling covers the year, so it is important to fill in the correct details. Also, you can check again to be sure the mobile app server has received your file. For more information, visit the KRA website or the provided links.

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