If you have mistakenly loaded your electricity units to the wrong meter number, you can request a refund or have the tokens transferred to your correct account by following these steps:

• Contact the KPLC customer care team through their official channels (phone, email, social media) and explain the situation to them.
• Provide them with your account details such as your meter number, account number, and registered phone number.
• Provide them with the details of the transaction, such as the date, amount, and incorrect meter number that the tokens were loaded onto.
• Request for a refund or for the tokens to be transferred to your correct account.
• The KPLC customer care team will initiate the process of refunding the amount or transferring the tokens to your correct account. Note that the process of refund or token transfer may take some time to complete, and it is important to be patient and follow up on the progress. Additionally, it is important to ensure that you provide accurate and up-to-date information to facilitate a smooth and speedy process.

The following are the authorized channels for payment of Kenya Power tokens:

• For prepaid meters, payment can be made through M-PESA Paybill number 888880.
• For postpaid meters, payment can be made through M-PESA Paybill number 888880 or authorized banks.

It is important to note that these are the only authorized channels for payment of Kenya Power tokens. Any other channels may be fraudulent and should be avoided.

Kindly contact Kplc customer care or visit the Nearest Kplc offices to acquire a tamper code to key in on the meter.