Safaricom Home Fibre is a service that provides Kenyans with a fast, reliable, and unlimited browsing experience from the comfort of their homes. To register dial *400#, and if your area is covered, you will receive a call from Safaricom within 24 hours. They will create an account for you, and once you make payment, you will receive your router and credentials with no installation costs.

The packages range from bronze, silver, gold, and platinum, with varying speeds and charges. To continue enjoying Safaricom Home Fibre internet services, you must recharge every 30 days. Otherwise, it will get disconnected. But first, Safaricom always sends a prompt for you to recharge. In case you missed it, here is how you can top up your Safaricom Home Fibre via M-Pesa.


  1. Go to your Mpesa menu
  2. Select Lipa na Mpesa and go to Paybill.
  3. Enter 150501 as the Business Number.
  4. Enter your Fibre account number.
  5. Enter the amount and PIN.
  6. Confirm the details before clicking send to avoid sending the wrong pay bill or using the wrong account number.
  7. Wait for a confirmation message from Safaricom.

Safaricom Home Fibre  packages

Package Speed Monthly Cost Validity Period
Bronze 5mbps 2900/- 30 Days
Bronze Plus 5mbps 3400/- 30 Days
Silver 10mbps 3999/- 30 Days
Silver Plus 10mbps 4999/- 30 Days
Gold 20mbps 5699/- 30 Days
Gold Plus 20mbps 6699/- 30 Days
Diamond 40mbps 11499/- 30 Days
Diamond Plus 40mbps 12499/- 30 Days


Safaricom Home Fibre  -contact customer care, dial 400. You will not be charged for the call. You can also email them via, their Facebook page, Safaricom PLC, or their Twitter handle @Safaricom_Care.