How to check your NHIF status via SMS? NHIF FAQ

How to check your NHIF status via SMS?

To retrieve your NHIF details or check your status, there are various methods you can use. You can send a text message in the format [ID {space} Your ID Number], for example, (ID 12345678) to 1550. Alternatively, you can dial *155# or use the ‘My NHIF’ app which is available for download on Google Play or App Store. Another option is to access the NHIF Selfcare Platform.

NHIF Selfcare Platform

How do I sign up for NHIF Supa cover?

Registering yourself is straightforward; simply dial *155# or visit the NHIF website at

How long does New NHIF Card take to be active?

Upon completing the registration process, your card will become active after a two-month waiting period. To ensure activation, make sure to promptly submit your first three months’ payments right after registration.

Is it possible to have my Girlfriend or Boyfriend added as a Spouse on my Nhif card?

No, you can only add a spouse to your account by providing a marriage certificate or an affidavit as proof of your relationship.


How can I add a newborn to my NHIF card?

Please complete an amendment form at any of our nationwide branches and attach the following: i) Copies of birth certificates for children over six months old or a copy of the birth notification for children aged six months or younger.

How do I contact the NHIF head office?

The National Hospital Insurance Fund (NHIF) is a social health insurance provider in Kenya. To contact NHIF, you can use the following options:

  1. Phone: You can reach NHIF by calling out Toll-Free line 0800 720 601, You can call their customer care hotline at +254 (0)20 271 4793 / +254 (0)20 272 3247.
  2. Email: You can send an email to for general inquiries, or to specific departments using their respective email addresses. Complaints:  Liaise:
  3. Website: Visit their website at for more information and access to e-services.
  4. Social media: NHIF is also active on social media platforms. You can reach out to them through their official Twitter account (@nhifkenya) or their Facebook page (
  5. Physical office: You can visit one of their branch offices or Huduma Centers located across the country. The NHIF headquarters is located at NHIF Building, Ragati Road, Upper Hill, Nairobi, Kenya.

Remember that their working hours are usually from Monday to Friday, 8:00 AM to 5:00 PM (East African Time).