If you are a Telkom user in Kenya, you are tough, enduring, resilient, brave, and patient. All those characteristics of warriors, which are mostly heard of or found in comic books, are found in you! It can be really hard. Congrats on being tough on the inside!

I mean, how do you keep up with its frequent network outages? As in, how are you still its subscriber? Telkom Kenya has been going through a series of network disruptions since the end of January 2023, and in the 12 months leading up to December 2023, it lost 1.8 million subscribers due to the frequent network instability affecting its quality of service, among other factors like government crackdown on irregularly registered SIM cards to combat sim fraud.

Telkom Kenya itself is a government entity, and its poor cell phone signal is because of the debt it has with American Tower Corporation (ATC), whose main work is building and developing telecom sites, so Telkom had a debt totaling Ksh7.1 billion as of October last year, and the telco had failed to pay it to lead to ATC shutting down its networks.

Honestly, today, the Telkom network is unreliable because it employs another method of ensuring each loyal customer gets at least a moment of its poor quality service, as flagged by the Communications Authority of Kenya (CA).

If you are a Telkom user in Kenya and wondering why your data speeds regularly drop below normal levels almost daily as the network gradually disappears, this mobile service provider has applied some restrictions on its network – what they call a Fair Usage Policy.

Fair usage policies limit the usage of one user over another to ensure equitable and efficient usage of their network resources. They do so by implementing a data cap, whereby when you deplete a particular data bundle allocation, the network stops working.

For Telkom Kenya, when you consume data between 500MB and 1GB on mobile, you start facing network issues. Mostly, it occurs maybe as early as 6 AM or between 7-11 PM, and when it happens, be sure to stay unconnected until midnight for the services to be back. The good thing is it does so automatically.

To prevent this, put your data saver on to make sure you browse at low speeds to avoid hitting the bandwidth cap.